Privacy Policy
Last updated: 04 June 2025
Interchange-X ("we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect information provided through our software-as-a-service ("SaaS") platform, which integrates various data services and applications, powered by infrastructure provided by Amazon Web Services (AWS).
Information We May Collect
Identifying or Financial Information:
- Contact details (name, email address)
- User credentials
- Billing and payment information
Technical Information:
- Device information (IP address, browser type, operating system)
- Usage data and logs
- Cookies and session information
Service-Specific Data:
- Data processed through integrations, such as user or student records, device management data, and similar content provided by customers
How We Use Your Information
We use your information to:
- Deliver and enhance our services
- Facilitate integrations between different software applications
- Manage customer support
- Improve platform performance and user experience
- Process billing and payments
- Communicate updates, security notifications, and marketing materials (with your consent)
How We Share Your Information
We do not sell or rent your personal information. We share information only as necessary to provide our services, specifically:
- With third-party integrations explicitly authorised by you
- With AWS, our cloud infrastructure provider, under stringent security and confidentiality measures
- To comply with applicable laws, regulations, or legal processes
Security and Compliance
We utilise Amazon Web Services (AWS) to host and manage our infrastructure. AWS maintains industry-leading compliance certifications, ensuring your data remains secure. AWS's comprehensive security stance includes but is not limited to:
- ISO 27001, ISO 27017, and ISO 27018 compliance
- SOC 1, SOC 2, and SOC 3 compliance
For detailed information on AWS security and compliance, please visit AWS Compliance.
Data Retention
Interchange-X retains your information for as long as necessary to provide the services requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
Your data may be stored and processed on AWS servers located internationally. AWS maintains robust measures to ensure data transferred internationally complies with relevant privacy standards and legal frameworks.
Your Rights
You have the right to:
- Access your personal data
- Rectify inaccuracies
- Request data erasure or limitation of processing
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us as indicated in our Terms of Service.
Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or regulatory requirements. Changes will be posted on this page with the updated revision date.
Contact Information
If you have questions about our Privacy Policy or data handling practices, please contact us as indicated in our Terms of Service.